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Support Engineer – Alexa, Echo, Skills

Support Engineer – Alexa, Echo, Skills

Job ID 
580926
Location 
US-CA-Irvine
Posted Date 
09/20/2017
Company 
A2Z Development Center, Inc.

Job Description

There’s a revolution brewing to bring convenience, simplicity, efficiency, and fun to our lives, and you can be a part of it! We are hiring a Support Engineer to be a part of the team that’s creating customer experiences to discover, learn about, and acquire Alexa Skills for devices such as Amazon Echo and Amazon Fire TV. If you’re not familiar with Alexa and Skills you can learn more here: https://amazon.com/alexaskills.

The Amazon Alexa Skills Store is aggressively seeking a Support Engineer to be a member of a cross-functional team to design, implement, and create tools in support of the rapidly growing Alexa platform. As a Support Engineer, you create beautiful internal applications, feel at home in a command prompt, and are able to troubleshoot, diagnose or fix production issues. You have a passion for supporting customers by building tools to optimize internal processes.

Some of the key job functions:
- Understand high-level technical aspects of existing systems and services.
- Provide support of incoming tickets, including extensive troubleshooting tasks.
- Work on operations and maintenance driven coding projects, primarily in Node.js + React, web technologies, with the potential for Java based projects.
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with development teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.


BASIC QUALIFICATIONS
- BS in Computer Science, Engineering or a related technical field
- 5+ years overall development/technical support experience
- Experience in Python, Node.js or shell scripts
- Knowledge of the UNIX/Linux operating system
- Knowledge of Java based technologies
- Ability to write intermediate level database queries. SQL skills.

PREFERRED QUALIFICATIONS
- Proven ability to troubleshoot and identify the root cause of issues.
- Demonstrated skill and passion for operational excellence.
- Experience in a 24/7 production environment is a plus.
- Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals and gets the right things done.
- Prior experience with UNIX system administration is a plus.

Basic Qualifications

BASIC QUALIFICATIONS
- BS in Computer Science, Engineering or a related technical field
- 5+ years overall development/technical support experience
- Experience in Python, Node.js or shell scripts
- Knowledge of the UNIX/Linux operating system
- Knowledge of Java based technologies
- Ability to write intermediate level database queries. SQL skills.

Preferred Qualifications

PREFERRED QUALIFICATIONS
- Proven ability to troubleshoot and identify the root cause of issues.
- Demonstrated skill and passion for operational excellence.
- Experience in a 24/7 production environment is a plus.
- Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals and gets the right things done.
- Prior experience with UNIX system administration is a plus.



Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation